Transforming Nicole’s Greenhouse and Florist with a custom POS system
Overview
Lisa Mills from Nicole’s Greenhouse and Florist, a family-owned garden center and florist, shares how they transformed their business operations by partnering with P.C. Solutions. The key solution was a tailored NCR Counterpoint point-of-sale (POS) system. This upgrade modernized their infrastructure to support their growing and seasonally dynamic business, which includes both greenhouse and florist operations.
The Challenge
Nicole’s Greenhouse and Florist faced the complex challenge of managing two distinct business operations. Since the late 90’s the garden center was seasonal, but with the addition of the Florist business and expansion of their greenhouses and garden offerings they are now open year-round. Each operation has unique requirements for sales, inventory, and customer engagement.
Their old POS system was too basic and inefficient for handling high volumes during peak periods, adapting to seasonal changes, or supporting their participation in farmer’s markets. Additionally, they needed a solution that could unify and simplify their daily customer-facing and back-office tasks.
“Two days later, I was meeting with them going over everything they could do, and it was just a match made in heaven.”
Lisa Mills, Owner of Nicole’s Greenhouse and Florist
The Impact of NCR Counterpoint
P.C. Solutions delivered a customized Counterpoint POS system that addressed these challenges head-on:
- Operational Efficiency: The new system streamlined processes and improved workflow, allowing staff to focus more on customer service.
- Enhanced Customer Experience: Key features such as integrated weigh scales for produce, robust rewards programs, easy gift card handling, and sealed outdoor registers allowed for seamless customer interactions in their greenhouses.
- Scalability and Growth: The tailored solution supported their expansion and was especially effective during busy weekends, helping the business “get more done.”
Overall, NCR Counterpoint empowered Nicole’s Greenhouse and Florist to meet daily operational demands while positioning them for long-term success.
