Kingstown Liquor Mart – Family legacy and the future of retail
Overview
Kingstown Liquor Mart has been in business since the early 1950’s serving the community of North Kingstown, Rhode Island. Three generations later, Nick Fede Jr. runs operations alongside his father, uncle, brother, and cousins at the newly expanded facility, offering events and an extensive variety of wine & spirits.
“As a business operator, the main thing you worry about is the bottom line. The reporting features are robust. With NCR Counterpoint you can break down your business in way I never thought possible.”
Nick Fede Jr.
The challenge
To revolutionize their business, Nick and his team have implemented technologies and services to stay competitive and to provide their customers with an excellent experience. Kingtown Liquor Mart, using older legacy cash registers with a few scanners, needed to update their traditional cash register system to a more modern solution. Nick was also looking to provide online ordering and curbside pickup, which needed to integrate with its inventory management to see up-to-date inventory counts for both online and in-store.
The impact of NCR Counterpoint
NCR Counterpoint‘s robust reporting, automated ordering, and customer-focused features like loyalty programs align with Nick Fede Jr.’s mission for growing his business. Great customer service is a pillar of Kingstown Liquor Mart, and Nick says, “NCR Counterpoint really allows you to tailor the experience for your consumers. The customer functions allow you to track purchasing, store payments on file, and really understand the history of your consumer’s buying.”
“In any family business you think about legacy in a big way… When we incorporated NCR Counterpoint into our business, it was with the intent to use it as a tool to grow our business… Just in the first few years it has been that great tool that has helped me grow our business in a meaningful way.”
Nick Fede Jr.
Nick says, “P.C. Solutions, they are a professional company, from top-down… It’s been really wonderful.” and they chose P.C. Solutions to implement NCR Counterpoint because of the hands-on training, support, and services P.C. Solutions offers that help them utilize this tool in the most meaningful ways.
